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returns & exchanges


RETURNS

WEB RETURNS ARE ELIGIBLE FOR REFUND, EXCHANGE OR STORE CREDIT.

COLLINA STRADA WILL GLADLY ACCEPT THE RETURN OF ITEMS WITHIN 10 DAYS OF ORDER DELIVERY. THE GOODS MUST BE FREE FROM WEAR, STAINS, ODOR OR ANY CONDITION THAT WOULD PREVENT THEM FROM BEING SOLD AS NEW. RETURNED ITEMS MUST BE ACCOMPANIED WITH A COPY OF THE RECEIPT. SPECIAL ORDERS, INTERNATIONAL ORDERS, AND SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

ITEMS ARE ELIGIBLE FOR REPAIR WITH REASONABLE WEAR AND TEAR FOR UP TO 6 MONTHS. REASONABLE WEAR AND TEAR WILL BE DETERMINED BY COLLINA STRADA.

CUSTOMERS WILL ASSUME RESPONSIBILITY FOR RETURN SHIPPING CHARGES. COLLINA STRADA NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION OF RETURN PACKAGES LOST IN TRANSIT WITHOUT PROOF OF DELIVERY TO THE COLLINA STRADA RETURNS OFFICE.

IF ALL CONDITIONS ARE MET, THE ORIGINAL FORM OF PAYMENT WILL BE CREDITED; IF NOT, ALL ITEMS WILL BE SHIPPED BACK TO THE CUSTOMER WITH AN EXPLANATION. CUSTOMER INCURS ALL SHIPPING COSTS FOR ALL RETURNED ITEMS.

RETURN ITEMS TO:
COLLINA STRADA
ATTN: RETURNS
139 S. 4TH ST #8R
BROOKLYN, NY 11211
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